Please reach out to info@hivevirtualassistants.com if you cannot find an answer to your question.
Your Hive Virtual Assistant is a dedicated team member who can assist you in multiple facets of your business. Although your assistant works virtually, they will be available to you at your agreed-upon hours. Your HVA will learn your schedule and methods very quickly and will be able to assist with scheduled projects, allowing you to focus on what you do best and grow your business!
Your HVA has a wide range of skills! From managing your ever-flowing inbox and calendar to scheduling appointments, updating your website and social media, booking your travel, assisting with branding, all the way to marketing tasks and client liaison. All of our Hive Assistants are highly skilled and excellent communicators. In addition, your HVA is highly adaptable and is capable of learning and growing with you. We love the term "figure-outer" because in order to be an successful VA, you have to be able to adjust to your clients needs and learn as they take on new tasks to expand their business. This is something we all thrive at. The best part for you as the client is hiring a VA saves you money, time, and overhead.
Yes! Your HVA is dedicated to your business; however, if they are unable to do a certain task/skill that you need, we have an experienced team that is eager to help. You can also take on more than one HVA should you have multiple projects going on that require assistance.
Yes. We do require a 14-day written notice and final payment.
Not a problem at all. Any additional hours will be billed at your hourly rate. If you have certain months where the work load will require more than 40hrs a week, we are happy to set you up with multiple HVAs.
No. Your monthly fee is the only fee unless you go over your hour allotment.
No, the goal is to fill up the work and get the most value from your HVA each month. If you do not feel you have enough work for a part-time HVA, we recommend our project pricing options or our on-call hourly rate service.
Our Hive team works standard business hours, Monday-Friday. They are not required to work on weekends or after 6 p.m.; however, we do have some HVAs that work flexible hours. You can submit your tasks anytime for your HVA, but we recommend having the week planned in advance to get the most out of your HVA's time. If you have a project that requires special hours or schedules, including nights and weekends, we are happy to discuss and make a plan that works for both you and your Hive Virtual Assistant.
Our team observes all major US holidays. Your HVA will work with you prior to the holiday to ensure the completion of urgent tasks or projects. We value a work-life balance for our team and our clients, which is a founding principle of Hive Virtual Assistants and a key component of our mission.
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